Hutch's Hardware Inc

I love this place. The staff is helpful and very stable. They have unique items.

I ordered Blackstone 4 burner griddle online from Ace Hardware’s website on May 13 with delivery from Hutch's Ace Hardware scheduled for June 2 (surprise birthday gift). Left my phone number as the contact. I called May 31 to make sure everything was still on schedule. Person answering phone was clearly annoyed that I was asking for an update, but I was eventually told it was assembled and waiting for delivery. Called again Friday June 2 at 12:00 to check on delivery. After the same attitude I was told it would be delivered within an hour of lunch. When I hadn't received a thank you from the recipient (son), I called him Sunday evening to check and was told no gift was received. Never delivered! Surprise, your birthday gift is NOTHING! Monday morning, I showed up at Hutch's to speak with a manager. After 10 minutes waiting, when none was available, I asked for a refund on my purchase and shared the details with Stephanie who has the same last name as the owner. After the refund process was completed, I was told "thank you", but received no apology nor any excuse for their failure. Only after I voiced my shock at not receiving an apology, was a weak, insincere apology offered. This store is perfectly situated, miles from the big box stores and is local to dozens of housing developments. They carry almost everything you can find on the Ace website and is staffed well by young people eager to help. People love this store. Hutch’s Ace Hardware has it so good, they do not care about disappointing or losing a single customer or a $500 sale.

Friendly service but way too expensive. Prices on some items are double what you pay elsewhere.

Went to Hutchs hardware and Stephanie is truly an asset that needs to remain there. I went in for two key fobs and a copy of my van key. She informed me that she couldn't copy the key because they didn't have the machine needed to cut the key. She referred me to a place that could do it. Went to that place and found out the $320 that I paid for the 2 fobs, I could have gotten from that place for $120. I won't name the place because this post is about how lucky Hutchs is to have her as an employee. There was another customer looking for dye for cement and 3 other workers couldn't help him nor find what he needed Stephanie was able to go right to what the customer needed and assist him. The only negative experience for me was leaving and going to the other business only to find out I paid double at hutch than I would have paid if I went straight to that business first.

Very helpful service and a great selection of items.